FAQ – Lorenzo Uomo

To our dear and valued customers:

We have all been in the midst of enormously trying times that have tested our resilience as well as our collective psyche. As we prepare to reopen in the next few days, we find ourselves journeying into unchartered territory. Now, more than ever, we are committed to our mission statement and to our purpose.

Beginning with the production of our Italian made hosiery, we now aim to produce at least half in facilities equipped with solar power generation. Starting immediately, all of our shipping cartons –the bulk of our paper usage– will be made of recycled materials. And in response to our new reality, we recently launched a mask initiative, delivering high quality face coverings made of our shirting fabrics, offered to our community at minimal cost.

Working together, through our sacrifices, we were able to “flatten the curve.” We believe that as a society we can use this same determination to leave behind a healthier planet for future generations.

We thank all of you for all your support and we hope to continue to earn it in the future.

Orders placed before 2pm EST are shipped same day (excluding weekends and holidays).

We offer Ground, 2nd Day Air and Next Day shipping.

In the US, Ground Shipping takes 3-5 business days to arrive. Orders ship from New York, so they usually arrive sooner if you are located on the East Coast vs the West Coast.

Worldwide, orders take about 5-7 business days to arrive via Standard shipping. In rare cases, orders may get held up in customs so please allocate additional time.

Please note that our carriers do not deliver on weekends or holidays.

Face masks ship for a $10 flat fee.

For all other items, shipping rates are calculated at checkout.

Taxes and duties are the responsibility of the customer and to be paid for upon the receipt of the package.

In Canada, duties or taxes are not incurred on orders valued under $40 CAD. Only taxes are incurred on orders valued $40 CAD-$150 CAD. Duties and taxes are incurred on any orders over $150CAD. Taxes and duties are generally about 25%-35% of the total order of your order (excluding shipping).

Do not hesitate to contact us if you have any questions.

We accept returns within 30 days and exchanges within 45 days on all items (apart masks) of receiving your order.

In the US and worldwide, enjoy free shipping back on returns and exchanges.

(Please note that face masks, underwear and undershirts are not-returnable and non-refundable due to health protection and hygienic reasons).

Go to MY RETURNS & EXCHANGES to initiate a return or exchange. Once you complete the process, you will be emailed a prepaid shipping label.

Refunds are issued to the original form of payment as soon as your item has been received and inspected.

Items must be returned unused and unwashed, with all tags attached and in their original packaging.

We strive to ship your orders as quickly as possible. You may always contact us should you wish to cancel your order but please note that we often ship out the same day an order is placed.

If your order has already shipped, you may always either refuse the package or return it to us–long as the item you ordered is returnable. Please note that masks are not returnable or exchangeable so may not be canceled if the order is already on its way.

You may wash all Lorenzo Uomo shirts, unless we indicate otherwise on the care label (and product page call-out).

We recommend that you unfasten all buttons and turn the shirt inside out.

Delicate or gentle cycles are always best to preserve the quality of your shirt.

Avoid mixing dark shirts with light in the same wash cycle.

If possible, air dry your shirts as opposed to tumble-dry as prolonged dryer heat and harsh tumbling may damage your shirts over time.

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